National Start date: 01/01/2022
International Start date: 01/06/2022

National End date: 30/06/2023
International End date: 31/12/2024

Main Objective – The smarTravel project intends to develop a digital ecosystem integrated into the concept of smart cities, which will assist and guide users’ journeys from beginning to end in respect of transportation, accommodation, and activity services. For that, smarTravel will be powered by artificial intelligence applications which will analyze user profiles, travel preferences, and pre-existing conditions to create useful and optimized journey recommendations. These recommendations will help travel planning and make the journey experience more comfortable and efficient regarding time, cost, and user expectations.

Goals –  The smarTravel project aims to develop 2 web-based Android and IOS compatible applications which are (A) SmarTravel and (B) Digital Identity (subdivided into the Digital ID Wallet & Smart ID Card), which will be supported by (C) the Smart digital ecosystem platform architecture.

Expected Results – The smarTravel solution will be capable of carrying out individualized recommendations according to the user’s personality, preferences, motivation, and previous experiences regarding accommodation (e.g., hotels, Airbnb, camping), transportation (e.g., flights, transfers, local connections), and attractions/essential activities (e.g., museum, restaurants). Notably, these recommendations will be context-aware, considering, for instance, the expected traffic and meteorological conditions. Furthermore, as a way of optimizing the user’s experience and assisting it during all the stages (e.g., planning, booking, transportation, experiencing, and rating), the smarTravel solution will also provide an intelligent conversational agent. This chatbot will serve as a personal concierge for the user, being capable of interacting with him in a written and spoken manner, perceiving incomplete and contextual messages with several possible meanings, and analyzing the user’s mood to predict its current intention. In addition, the smarTravel solution will allow consumers to share their identity through biometric solutions and guarantee their data in a centralized and secure manner, besides integrating a digital payment solution that will enable users to pay for services directly through the smarTravel app.

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Total investiment: 499 705,54€

Granted funding: 308 276,78 €